Return And Refund Policy
FROM ASHES ships all over the world. To put your mind at ease, we provide all packages with a tracking number. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order. Please note that tracking information will only be updated online one (1) business day after your order has been shipped.
FROM-ASHES.CO.UK welcomes payments from Klarna, Debit/Credit cards, PayPal Accounts, Amazon Payments and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with. Bank wire transfer payments:
If Bank Wire Transfer is the preferred method of payment email email@example.com. We will then reserve the choose item for the order and shipped once the funds are deposited in FROM-ASHES.CO.UK’s bank account.It is mandatory that the Client send a scan or fax of the bank transaction within 48 hours of confirming the order. Merchandise will be shipped once the funds have reached FROM-ASHES.CO.UK’s bank account.If the scan or fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled. The merchandise will be shipped once FROM-ASHES.CO.UK has received the funds and the merchandise is available for shipment. FROM-ASHES.CO.UK ships worldwide with courier service OR ROYAL MAIL.
FROM-ASHES.CO.UK does not deliver to P.O. Boxes.
As per International Laws regulating Commerce and Trade of imports and exports ALL FROM-ASHES.CO.UK orders are shipped out of London – United kingdom WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased. Return Policy:
If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 14 days of the merchandise delivery date. Return Instructions: Contact first us at firstname.lastname@example.org. All the return costs will be the client’s responsibility.
Duties and Taxes
We offer tracked express Delivery with Royal Mail Special Delivery Guaranteed®, usually it takes 1-2 days to be delivered once recieved the payment for your order.
You will not be subject to any duties upon delivery.
Duties and taxes are not included, your package will be shipped DDU (Delivered Duty Unpaid) and may incur duties and import taxes upon delivery. This charge is determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.
Refunds will be processed as soon as returned items have been checked and accepted by FROM-ASHES.CO.UK.
Orders paid by PayPal or by bank transfer will be refunded to the original account. Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.Returns must be shipped within 14 days of the order delivery date. Return Terms and Conditions: Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order. Returns must be packaged in the FROM-ASHES.CO.UK box. In the case of defective or incorrect merchandise, clients must follow the instructions above. FROM-ASHES.CO.UK reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees. FROM-ASHES.CO.UK reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, FROM-ASHES.CO.UK will deduct a 10% administrative/re-stocking fee from the refund.For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.
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