Payments

Payment

Credit Card

 

You will be redirected to Paypal without www.from-ashes.co.uk or any third party having any kind of access to this data. Even in the event of a possible refund, the complete credit card details cannot become known. This is why a refund is only possible on the card with which the purchase was originally made. The financial information connected with credit card transactions (number of the card, expiry date etc.) are automatically forwarded with a coded message without www.from-ashes.co.uk or a third party having any access to them. Except in the event of a refund on possible returns, this information will never again be used.

Please note that the credit card account is directly debited but the payment is under review by Paypal. We are not allowed to send out the order until the payment is verified.

Please be also aware that with credit card payments the billing address and the delivery address must be both either within or outside EU.

Cards Accepted: American Express, Discover, Maestro, Mastercard, Visa/Visa Debit/Visa Electron

Online Security

www.from-ashes.co.uk uses the security software SSL (Secure Socket Layer). This is an asymmetrical encoding method in the Internet that protects your credit card data from being overheard or manipulated whilst your credit card data is being transmitted. It is therefore impossible for any unauthorized person to read this data whilst it is being transferred in the Internet.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United KingdomGermanySwedenNorwayDenmarkFinlandAustria and the Netherlands.

Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, GermanySweden, NorwayDenmark and Finland.

Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.Direct Debit: Available in Germany, Sweden, Austria and the Netherlands. Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.

Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Amazon Payments

With Amazon Payments, when selecting this option at checkout, you will be directed to the Amazon website to ‘log in’ and review the amount of the order. Once you complete the transaction, you will be redirected to www.from-ashes.co.uk.

Please be aware that withAmazon Payments we are only allowed to send the orders to the Amazon address. For this reason, you need to make sure that the delivery address and the Amazon address are the same, otherwise we will have to cancel your order.

Paypal

With PayPal, when selecting this option at checkout, you will be directed to the PayPal website to ‘log in’ and review the amount shown before clicking on ‘pay now’. Once you complete the transaction, you will be redirected to www.from-ashes.co.uk.

Please be aware that with PayPal payments we are only allowed to send the orders to the PayPal address. For this reason, you need to make sure that the delivery address and the Paypal address are the same, otherwise we will have to cancel your order.

Bank Transfer (BACS)

BACS is a system in the UK for making payments directly from one bank account to another. We accept bank transfers also from outside United Kingdom. The order willl be sent as soon as the funds have been recieved. If no payment will be recieved after 48 hours the items ordered will be put back in stock online.

Western Union

You can send money directly to us through westernunion.com or from a participating Western Union agent location. Money is normally deposited in the account within three to four business days. We will send the order as soon as the funds have been recieved.